Insight Enterprises, Inc.
Direct Alliance, Inc.
Tempe, Arizona

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Full-time Contracts — Onsite Support

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Senior Technical Writer

Documented an Enterprise Resource Planning (ERP) Oracle 8i Product Encyclopedia upgrade to a Call Center Legacy Database System

Project Task Descriptions

• Created an e-business document that described the Enterprise Resource Planning (ERP) upgrade to the existing a Call Center Legacy Database System.
• Powered by an Oracle 8i Product Encyclopedia, this Selling Chain Management (SCM) tool would allow product managers to make ‘Real Time’ price changes to customer online product purchases.
• Created training manuals and instruction guides used to transition the call center computer sales team from their old line-based Order Entry System (OES).
• These instruction materials assisted new hires and existing sales force in aquiring the necessary skills needed to function with this new Graphical User Interface (GUI) Sales Software Tool.
• Software Documented
• CRON JOBS
• HTML
• JAVA
• PERL

Project Accomplishments

• Enterprise Resource Planning (ERP) document detailing the creation of an Oracle 8i Product Encyclopedia.
• New internal Oracle 8i Product Encyclopedia upgrade to the existing a Call Center Legacy Database System
• Call Center Sales Order Entry System Instructional Materials
• Call Center Sales Order Entry System User Guide