Mastercard®
O’Fallon, Missouri
Wells Fargo®
Chandler and Tempe, Arizona
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Full-time Contract — Remote (Work-from-Home) Projects Support
Project Manager, Senior Technical Writer/ Editor
Mastercard® Data Management Group
Project Management, Data Glossary, and Taxonomy Writing Projects
Project Task Descriptions
- Using Microsoft Teams, collaborated with domestic and offshore technical writers editing data glossary templates from Subject Matter Experts (SMEs).
- Edited attribute/ business term names and definitions to comply with Mastercard style guide requirements.
- Performed taxonomy editing on business term names and definitions for inclusion in a merchant data glossary .
- Assisted in developing a template process tracking and reporting system in Confluence, Microsoft Excel, and Monday.com.
Contract — Onsite/ Remote (Work-from-Home) Projects Support
Senior Technical Writer/ Editor, Remote Web Project Manager, SharePoint® Designer
Wells Fargo Wholesale eCommerce Support Engineering Group
Group Infrastructure Documentation and SharePoint®, Web, and Wiki Design Projects
Project Task Descriptions
- Authored and published moderate to complex infrastructure, installation, onboarding, procedure, process, and project documents.
- Created databases, document repositories, instruction material, presentations, SharePoint content, and front end websites.
- Created System Configuration, Disaster Recovery, Load Balancing, Run Books, Playbooks, Reports, and Training materials.
- Project managed a team of off-shore (India) software engineers developing custom code for UI/ UX/ Web/ Wiki Intranet Websites.
- Facilitated document review meetings to present content to geographically disbursed technical and non-technical team members.
- Mentored a facitator in using Microsoft SharePoint Designer 2007 and 2010 to manage her development team and playbook project.
Project Accomplishments
- Published content to website:
- Apps Content
- Configuration
- Databases
- Infrastructure
- Policy
- Procedures
- Network Diagrams
- Runbooks (IT and Processes)
- Meeting Minutes
- Instructions
- Play Books (IT and Processes)
- PowerPoint® Presentations
- Security Content (IT)
- SharePoint Content
- User Experience Content
- Website Content (Text and Graphics)
- Wiki (Confluence) Content
Contract — Remote (Work-from-Home) Projects Support
Senior Technical Writer/ Editor, Project Document Review Meetings Facilitator
Wells Fargo End User Computing Support Engineering Group
File and Print Server Group Documentation Project
Project Task Descriptions
- Using Microsoft Teams, collaborated with domestic and offshore technical writers editing data glossary templates from Subject Matter Experts (SMEs).
- Edited attribute/ business term names and definitions to comply with Mastercard style guide requirements.
- Performed taxonomy editing on business term names and definitions for inclusion in a merchant data glossary .
- Assisted in developing a template process tracking and reporting system in Confluence, Microsoft Excel, and Monday.com.
Project Accomplishments
- Finalized implementation of the New File and Print Server Documentation set for new Group.
- Wrote File and Print Server Configuration, Decomposition, Facilitation, Installation Procedures
- Created Document Repositories
- Wrote File and Print Server Policy/Security Procedures
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